Our jewelry is made with warm 18K gold plating over our signature nickel-free and lead-free metal blend. Each piece is meticulously handcrafted, then finished with a protective topcoat that preserves the surface finish and enhances resistance to everyday wear.

The gold part is made with warm 18K gold plating over our signature nickel-free and lead-free metal blend, whereas the silver part is made with pure silver plating. Each piece is handcrafted, then finished with a protective topcoat that preserves the surface finish and enhances resistance to everyday wear.

Yes, the signature metal blend beneath our 18K gold plating is nickel-free and lead-free. Each piece is then finished with a protective topcoat.

Our jewelry is gold plated through electroplating. In this process, the metal is wrapped in gold to create a seamless encasement. A protective topcoat is then applied to preserve the surface finish.

The protective topcoat helps preserve the surface finish of our gold plated jewelry and enhances its resistance to everyday wear. It helps reduce tarnishing and scratches, supports color longevity and durability, and helps shield the piece from external factors like air, moisture, and chemicals, which can contribute to oxidation. It is applied after the 18k gold plating. 

Regularly cleaning and wiping down your jewelry after wear can help keep your pieces shiny and scratch-free for longer. Storing them in a pouch, case, or jewelry box helps prevent tarnishing and fading.

Eligible full-price items can be returned within 30 days of delivery for a full refund, or exchange. Complimentary return shipping is provided for eligible returns. Pieces must be unworn, in original condition, and returned with original packaging and tags. All returns are subject to inspection and approval.

Visit our Returns Portal to begin or email us on care@aamrastudio.com. Then send your piece back in its original packaging with all original tags attached. Once your return is received, our team inspects it, and your refund or exchange order follows. You will get a confirmation email when it has been issued.

Your piece must be unworn and in its original condition. It also needs its original packaging and original product tags, attached and undamaged, with no signs of misuse, alteration, or improper care. Some products have extra return restrictions, which are noted on the product page.

No, complimentary return shipping is provided for eligible returns. You can begin in the Returns Portal. Original shipping charges are non-refundable on customer-initiated returns, so the shipping fee you paid at checkout is not returned.

Yes, eligible items can be exchanged within 30 days of delivery. The same conditions apply as for returns: unworn, original packaging, and tags attached. Exchanges are subject to inspection and approval by our warehouse. Start in the Returns Portal, or email us at care@aamrastudio.com if you need a hand.

Refunds are typically processed within 5-7 business days after your return is received and inspected. You will receive a confirmation email once your refund has been issued. After that, your bank or financial institution may need an additional 3-5 business days to show the credit.

A refund goes back to the payment method you used at checkout, and a confirmation email tells you when it has been issued.

Yes, all returns and exchanges are subject to inspection and approval by our warehouse. Your refund is processed once your return is received and inspected. Sending the piece back unworn, in its original packaging and with tags attached helps the process go smoothly.

Email us at care@aamrastudio.com so we can make it right. Please include your order number and a short description of the issue, and we may ask for photos to help us assess it. If you received the wrong piece, keep it with its original packaging and tags until we reply, which keeps any return or exchange simple.

Aamra jewelry has a two-year limited warranty from the date your order is received. It protects against manufacturing and workmanship defects that occur under normal use. If you believe your piece has a defect, email us at care@aamrastudio.com with your order number and details of the issue.

The warranty does not cover normal wear, accidental damage, loss, theft, or improper care. Also excluded are scratches, dents, and other cosmetic damage from normal use, damage from chemicals, perfumes, cosmetics, chlorine, salt water, or other substances, and normal discoloration or changes in appearance with wear.

Use the warranty claim link on our website to submit your claim. You can also email us at care@aamrastudio.com with your order number and details of the issue. We may request photos or additional information. If your claim is accepted, you must send the impacted product to us for quality assurance review and testing.

Yes, using a third-party repair service voids Aamra's warranty. Aamra does not accept warranty claims on pieces with post-purchase modifications. Contact us before you have a piece altered or repaired elsewhere.

Yes, Standard shipping is free of cost on all orders in the US. Expediated shipping is charged at $15. 

US expedited shipping is $15  with delivery estimated at 1-2 business days. That estimate does not include order processing time, weekends, holidays, or courier delays. Choose express at checkout if you need your jewelry sooner, and the checkout timeline will show what to expect.

No, original shipping charges are non-refundable on customer-initiated returns. Return shipping itself is free for eligible returns. If your order arrives damaged, defective, or incorrect, contact us and we will make it right.

Standard shipping in the US is estimated at 5-7 business days. This estimate does not include processing time, weekends, holidays, or unforeseeable courier delays such as weather, volume, or traffic. Your checkout page shows the shipping timeline for your order.

Yes. Payments are processed through a secure, encrypted checkout, and we never store your full card details.

Yes. Enter your code in the “Discount code”  field at checkout and click Apply.

Please check that your card details and billing address are correct, or try a different payment method. If the problem continues, email us at care@aamrastudio.com and we’ll help.

No, you can check out as a guest. An account makes it easier to track orders and check out faster next time.

Log in and go to your account page. You can add, edit, or remove saved addresses and update your details anytime.

Log in and open “Order history” in your account to see all your orders and their current status.

Email us at care@aamrastudio.com from the address linked to your account and we’ll take care of it.

There’s no password to remember. Click the account icon at the top of the page and enter your email address. We’ll send a authentication code to your inbox. Enter that code and you’re in.

Choose expedited shipping at checkout for an estimated delivery of 1-2 business days. Orders placed by 1:00 PM PT on a business day are processed that day. Estimates are approximate, so for a date-sensitive gift, order early and check the timeline at checkout.

Delivery estimates are approximate and can shift with weather, volume, traffic, weekends, or holidays. Courier delays are outside our control. If your order is well past its estimate, email us at care@aamrastudio.com with your order number and we will help.

Orders placed by 1:00 PM PT on a business day are processed for shipment that day. Orders placed after 1:00 PM PT, on weekends, or on holidays ship on the next available business day. Delivery estimates start after processing.

Your order may be split when the estimated dispatch dates are more than 7 days apart. If you are unsure what is in each package, contact us with your order number and we will go through it with you.

Possibly, if your order has not been processed yet, so email us at care@aamrastudio.com right away. Orders placed by 1:00 PM PT on a business day are processed that day, which means changes depend on where your order is. Send your order number to care@aamrastudio.com and we will tell you what is possible.

We accept returns for unworn and undamaged jewelry within 30 days of delivery with original packaging and certificate cards.

To initiate an exchange, please contact our customer care team  They will assist you with the further steps.

We accept all major credit and debit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, and PayPal.

Gently polish your pieces using a microfiber cloth and avoid direct contact with chlorine, perfume, and harsh chemicals.