Jewelry Care & Warranty

Our jewelry is designed to be worn and enjoyed. With a little care, you can help preserve the beauty, shine, and finish of each piece for years to come.

Jewelry Storage & Travel Tips

Learn how to store jewelry at home and pack it for travel to help prevent scratches, tangling, and discoloration.

How to Store Jewelry the Right Way

Store each piece separately in the soft fabric pouch provided with your order. This helps prevent scratching, tangling, discoloration, and contact with other metals or abrasive surfaces.

How to Pack Jewelry for Travel

When traveling, keep each piece in its own pouch or compartment to keep your jewelry secure, protected, and tangle-free.

Jewelry Wearing & Care Guidelines

Follow these jewelry care tips to protect the finish, minimize wear, and help prevent damage or accidental loss.

When to Put Jewelry On

Jewelry should always be the finishing touch to your look. Apply perfume, lotion, makeup, hair products, and other personal care products before putting on your jewelry.

Protect Jewelry From Water & Chemicals

Avoid prolonged contact with soap, perfume, lotion, makeup, hair products, cleaning products, chlorine, bleach, and other chemicals, as these may affect the finish and accelerate wear.

Jewelry Care for Pools & Hot Tubs

We recommend removing your jewelry before entering chlorinated pools, hot tubs, or hot springs. Extreme temperatures and chemical exposure may damage delicate components or affect the appearance of your jewelry.

Cleaning & Polishing

How to Clean & Polish Jewelry

To maintain the shine of your jewelry, gently clean or polish it as needed using the soft jewelry polishing cloth provided with your order. Use light pressure and avoid over-polishing.

Jewelry Cleaning Methods to Avoid

Do not use steam cleaners or ultrasonic cleaners, as these cleaning methods may damage delicate components or finishes.

Jewelry Warranty

At Aamra, we care about the pieces you choose and the moments they become part of. Every piece is crafted with care and covered by a two-year limited warranty against manufacturing and workmanship defects that occur under normal use.

What's Covered

Our warranty covers manufacturing and workmanship defects that occur during normal use.

If your piece has a qualifying defect:

  • If the item is in stock: We will replace it with the same item.

  • If the item is no longer available: We will provide store credit equal to the original purchase price.

What's Not Covered

Jewelry naturally changes with regular wear. Our warranty does not cover:

  • Normal wear and tear.

  • Scratches, dents, or other cosmetic damage.

  • Accidental damage, impact, or misuse.

  • Loss or theft.

  • Damage caused by improper care or storage.

  • Damage from chemicals, perfumes, cosmetics, chlorine, salt water, pools, hot tubs, or bathing.

  • Normal discoloration or changes in appearance from wear.

  • Damage resulting from third-party repairs or modifications.

Understanding Normal Wear

Some changes to jewelry happen naturally over time and are not considered manufacturing defects. These can include:

  • Precious metals or prongs wearing down with regular use.

  • Prongs catching, bending, or wearing over time.

  • Gemstones becoming loose or falling out because of wear or damage.

  • Scratches, dents, or other surface changes from everyday use.

  • Metal discoloration caused by exposure to chemicals, cosmetics, water, or other substances.

How to Make a Warranty Claim

To initiate a warranty claim, please email us at care@aamrastudio.com with your order number and details of the issue, along with photographs and any additional information requested by our team. If your claim is accepted, we will provide instructions for sending the piece to us for inspection. Once inspected, we will confirm whether the issue is covered under warranty and guide you through the next steps.

Important to Know

  • Repairs or modifications performed by a third party void Aamra's warranty.

  • Pieces that have been modified after purchase are not eligible for warranty claims.

  • Promotional or campaign pieces may be subject to different warranty terms.

Need Help?

If you believe your piece has a manufacturing or workmanship defect, contact our Client Care team at care@aamrastudio.com with your order number and details of the issue. We are here to help you understand the next steps.